Privacy Policy

Last Updated:

Mar 7, 2026

Rettle Inc. (“Rettle,” “we,” “our,” or “us”) is committed to safeguarding the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, process, store, and protect personal and business information when you access our website, applications, and automation platform (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Information We Collect

We collect information that is necessary to deliver our Services effectively, improve platform performance, and ensure a secure user experience. The information we gather falls into several categories. When you create an account, request a demo, subscribe to a plan, or contact our team, you may voluntarily provide identifying details such as your name, email address, company name, billing information, and job title. This information allows us to manage accounts, process payments, and provide support services. As part of delivering automation services, we may process workflow configurations, system activity logs, usage metrics, and integration settings. This operational data helps maintain service reliability, measure system performance, and improve automation accuracy.

Business & Operational Data

As part of our Services, we collect and process operational data, which includes workflow configurations, automation settings, usage patterns, system activity logs, error reports, and other business-related information. This data helps us understand how the Services are being used, identify performance issues, enhance platform functionality, and deliver insights that help our customers streamline operations effectively.

Technical & Device Information

We collect technical and device information automatically when you access our Services. This includes IP addresses, device types, operating systems, browser versions, access times, and pages visited. Collecting this information allows us to maintain security, optimize platform performance, prevent fraud, troubleshoot technical issues, and understand how users interact with our Services. We take care to collect only information that is necessary for operational purposes and platform improvement while unnecessary data collection wherever possible.

How We Use Your Information

We use the information we collect to provide and enhance the Services, protect your account, and ensure that your experience with Rettle is safe, secure, and productive.

Facilitating account creation, login, and access to platform features
Managing subscriptions, processing payments, and sending billing communications
Responding to support requests, inquiries, or complaints in a timely manner
Monitoring and analyzing platform usage to improve functionality, features, and user experience
Detecting and preventing fraud, security breaches, and unauthorized access attempts

Data Sharing & Disclosure

Rettle only shares data under strict circumstances necessary for service provision, legal compliance, or corporate restructuring. We partner with trusted third-party vendors to facilitate operations, including hosting, payment processing, analytics, customer support, and security monitoring. All vendors are contractually obligated to adhere to strict confidentiality and data protection standards and may not use information for unrelated purposes. We may disclose information to comply with laws, regulations, or legal proceedings. This includes responding to lawful requests from government authorities, protecting our rights, investigating fraud, or ensuring the safety of our users and systems.

Corporate Transactions

In the event of a merger, acquisition, sale, or transfer of business assets, personal and business data may be transferred as part of the transaction. We require that any acquiring entity uphold privacy standards consistent with this Privacy Policy. We do not sell user information for advertising purposes or share data for unrelated commercial purposes.

Data Retention

We retain personal and business information only for as long as necessary to provide Services, comply with legal obligations, enforce agreements, resolve disputes, or fulfill legitimate business purposes. When data is no longer required, we either securely delete it, anonymize it, or archive it in compliance with internal retention policies. Retention periods may vary depending on the type of data, contractual obligations, and applicable regulations. Users may request deletion or export of their data, subject to legal or operational limitations.

Data Security

Protecting your data is one of our highest priorities at Rettle. We employ a multi-layered approach to safeguard personal and business information from unauthorized access, accidental loss, misuse, alteration, or disclosure. Our security framework combines technical, administrative, and organizational measures that are continuously reviewed and updated in line with industry best practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulatory requirements, operational practices, platform features, or corporate policies. When updates occur, the “Last Updated” date will be revised. Continued use of the Services after updates constitute acceptance of the revised Privacy Policy. Users are encouraged to review this page regularly to stay informed of changes.

International Data Transfers

As a global cloud-based platform, data may be processed or stored in jurisdictions outside your country of residence. We implement appropriate safeguards, including contractual agreements and compliance frameworks, to ensure that data transferred internationally receives a level of protection consistent with this Privacy Policy and applicable legal requirements. By using our Services, you acknowledge and consent to international data transfers when required to provide or improve the Services.

Cookies & Tracking Technologies

Rettle uses cookies, tracking pixels, and similar technologies to enhance the functionality, usability, and performance of our platform and website. These tools help us understand user behavior, optimize the Services, and provide a seamless experience.

Maintain secure login sessions and remember user preferences to improve platform usability.
Performance Monitoring: Collect data on how users navigate the platform, which features are most used, and how pages load, helping us identify opportunities to improve speed and reliability.
Analytics: Gather aggregated, anonymized information to analyze usage patterns and trends, enabling us to make informed product and design decisions.
Security & Fraud Prevention: Track suspicious activity to protect users and prevent unauthorized access or malicious attacks.
Personalization: Customize user experience by storing settings, preferences, and display options.

Children’s Privacy

Rettle’s Services are designed exclusively for professional, business, and enterprise use. They are not intended for children or minors under the age of 16. We do not knowingly collect personal information from minors. If we discover that personal information from a minor has been collected inadvertently, we will take immediate steps to delete the data and prevent further processing. Parents or guardians who believe we may have collected data from a minor can contact us to request deletion or review of such information. Maintaining the safety and privacy of all users, especially minors, is a core principle of our data protection practices.

Third-Party Links

Our platform and website may include links, references, or integrations with third-party services, websites, or applications. These third-party platforms may have their own data collection and privacy practices. Rettle is not responsible for the privacy practices, policies, or content of third-party websites or services. We strongly encourage users to review the privacy policies of any external platforms they interact with, including integrated applications, before providing personal or business information. Links and integrations are provided for convenience and enhanced functionality only, and users access them at their own discretion. Rettle is not liable for any consequences arising from the use of third-party services.